Many users have reported that QuickBooks Desktop fields display black instead of white. If you are also facing the same situation then don’t worry. Just perform the steps mentioned in this article. And you will be able to resolve the display issue. You can take our professional support service for further assistance +1-844-405-0904.
After using QuickBooks Desktop for a long time, normally, black boxes error is found. In this, the screen of your QuickBooks Desktop screen goes black instead of white. There are various solutions through which you can resolve this issue. You can initially start to resolve it by restarting the QuickBooks Desktop Software. If not resolved, you can go through other solutions defined above to overcome this error.
Table of Contents
Reasons and Signs of QuickBooks Screen Turning Black and White
The reason for this error could be the issue with the QB program or the computer system. The other factors that could trigger QuickBooks turned black and white issue are:
- QuickBooks application is out of date.
- There is a problem with the screen resolution.
- Because out-of-date video drivers are incompatible with QB, the error occurs.
- The error can also be caused by malfunctioning firmware, graphics cards, or system memory.
- The problem When a QuickBooks update fails to install properly, the desktop becomes black and white.
- The screen resolution is not optimized to meet the requirements.
What are the Signs of Display Issue in QuickBooks
Display issues in QuickBooks Desktop can appear in a variety of ways. Take a look at this:
- If the icon in the top right corner of the screen isn’t sized correctly.
- Another symptom of a display problem is the absence of buttons and the use of large fonts.
- A field that overwrites and hides its label can also be a sign of display issues.
- The screen is unclear, especially when it is maximized or minimized.
- Another symptom is a blank home page.
- If the transaction form does not fit the system screen.
- Huge fonts would be appear.
If you don’t know how to get rid of black lines, then perform the following steps to resolve the display issue:
How to Fix QuickBooks Black and White Issue
There are various solutions for QuickBooks Desktop turning black and white. But before starting with the troubleshooting steps:
- Backup your company file
- Open QuickBooks Desktop
- Go to File > Back Up Company > Create Local Backup
- Now follow onscreen instructions to create a backup
- Update QuickBooks Desktop
- Open QuickBooks Desktop
- Go to Help > Update QuickBooks Desktop
- Select Update Now tab from the top and click Get Updates
- Once Update is complete, click on Close
Solution 1: Restart the QuickBooks Desktop Software
First of all, confirm that QuickBooks Desktop process DBW32.exe is turned off and not running in the background.
After confirming that it is off, follow these steps-
- Click the Windows Start button and type taskmgr and press Enter, this will open the Windows Task Manager.
- Click on the Processes tab so that all processes running on your computer gets displayed. As in Windows 10, if tabs are not displayed then go to the arrow button More Details at the bottom.
- Now find a process named QuickBooks(32 bit) or exe.
- Once the user finds, click on it. After that End the process or go to End task at the bottom of the window.
Solution 2: Change Windows DPI settings
This solution will vary for different versions of Windows.
For Windows 8 & 7
- Open your computer and go to your Desktop screen and right-click on it. Next, look for the ‘Screen ’ option on the drop-down list.
- Click on the link ‘make text & other options larger/smaller.’
- Next, click the circle next to smaller-100%. You will have text/other items in the normal
- Click on the desired option- ‘Log Off now’ ‘’
For Windows 10
Here we are approaching the issue where the display resolution is too high for QuickBooks. For Windows 10, we have two recommended solutions here.
Solution 1
- First, go to the QuickBooks icon on your desktop and right-click on it
- Click on Properties
- Under properties, look for the ‘Compatibility tab,’ and click on ‘Disable display scaling on high DPI settings.’
- Next, click on Apply and select OK
- Now, open your QuickBooks and check for Windows now.
Solution 2
- First, you have to open the Company file
- Later, under the Edit menu, click on ‘Desktop View’ and select ‘My Preferences’
- Now switch view – from ‘multiple windows’ to ‘one window.’
Solution 3: Select the Quick Fix my program tool from the QuickBooks tools hub.
Step 1- Download the QuickBooks tools hub and install it.
The QuickBooks tool hub helps to fix the common errors as-
- Close the QuickBooks.
- Get the QuickBooks Tool Hub file downloaded and save it where you can easily find it.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the instructions come on the screen and agree to the terms and conditions and click on Finish.
- Double click on the icon to open the tool hub.
Note: If you can’t find the icon, you can search on Windows and select the program as-
Step 2- Now run Quick Fix my program
- In QuickBooks tool hub, go to Program Problems.
- Select Quick Fix for my program.
Solution 4: Update your video card drivers to the latest.
- Open the run command by clicking Windows key + R on your keyboard.
- Type dxdiag and press Enter.
- Go to Display 1. Note what the manufacturer/ model is.
- You can download the updates that are necessary (Nvidia, ATI, Intel).
Solution 5: Change the theme of Windows to Basic
- Right-click on your Desktop and go to Personalize.
- Select any basic theme of Windows.
- Now Restart your system and Open QuickBooks.
Solution 6: You can do changes in the QBW.ini file.
- Close QuickBooks and go to the Windows button.
- Select the file path respective to its version and search it.
| Version | File Path |
| QuickBooks 2020 | C:\ProgramData\Intuit\QuickBooks 2020\QBW.ini |
| Enterprise Solutions 20.0 | C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 20.0\QBW.ini |
| QuickBooks 2019 | C:\ProgramData\Intuit\QuickBooks 2019\QBW.ini |
| Enterprise Solutions 19.0 | C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 19.0\QBW.ini |
| QuickBooks 2018 | C:\ProgramData\Intuit\QuickBooks 2018\QBW.ini |
| Enterprise Solutions 18.0 | C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 18.0\QBW.ini |
| QuickBooks 2017 | C:\ProgramData\Intuit\QuickBooks 2017\QBW.ini |
| Enterprise Solutions 17.0 | C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 17.0\QBW.ini |
- At the end of the file, copy the following text as-
[COLORS]Classic=0
- Now Save the QBW.ini file and Open QuickBooks.
7. Re-register the QuickBooks Program File
- Firstly you have to open the company file location.
- Then you have to go on bat files and right click on it.
- Then you have to select Run as Administrator.
- Now your Bat file run with Windows Administrator rights.
- After the bat file utility completes the windows close down automatically.
- Now check that QuickBooks desktop is still displaying same issue instead.
Hopefully, now you can resolve the QuickBooks Desktop screen turned black issue with the help of these solutions. Still, if you have any queries, you can visit our page QuickBooks ProAdvisor Support team or for technical support, you may dial a toll-free number +1-844-405-0904.