In this article, we are going to show you how to return QuickBooks products for a refund. The reason for returning the product could be anything like you are not satisfied with the product or now you are using any other product instead of this. From here, you’ll learn what you need to do under different circumstances and scenarios like from which platform you bought the product or which product. Having any related queries, contact our QuickBooks ProAdvisor through Toll-Free: +1-844-405-0904
Table of Contents
Return QuickBooks Product purchased from Intuit
If you have purchased a QuickBooks product from their official website then you’ll only be eligible to return the product for a refund only if you return it within 60 days of the ship, download, unlock date.
To Return a Software
From your Intuit account, you’ll be able to apply for a refund.
- First of all login to your Intuit account.
- Go to the left side navigational panel and select the Product & Services > Products option.
- Chose the product that you want to delete from the list and then on the right click on the return Product link option.
- The reason, why are you returning the product.
- Click return product
- Here you need to until you receive the confirmation of the product return.
- As soon as you return start processing you will an email confirming the same.
As soon as you request a refund your license will be deactivated immediately and from that time you won’t be able to use the product.
To Return a Hardware
Within 60 days of purchase, you can return a physical product or hardware.
It is recommended by Intuit to return the product using traceable methods. If you are willing to ship it via USPS then you should either use a registered or certified email or a refund receipt. Intuit will not be held responsible for any damage or loss during the shipment process. Staples rewards that were used while making the purchase will not be refunded. Shipping fees for the initial product purchase and product refund will not be refunded.
After filling out the QuickBooks Return form, you need to send the product to:
USPS-returns
ATTN: Returns Department, PO Box Number: 580926, Pleasant Prairie, WI 53158, The United States of America
Non-USPS-returns (To be used for all hardware returns)
Intuit Inc., ATTN: Returns Department, Door No. 20, 11500 80th Avenue, Pleasant Prairie, WI 53158, the United States of America
If you have bought the QuickBooks product from Amazon
Within 60 days of purchase, you can return a physical product or hardware.
It is recommended by Intuit to return the product using traceable methods. If you are willing to ship it via USPS then you should either use a registered or certified email or a refund receipt. Intuit will not be held responsible for any damage or loss during the shipment process. Staples rewards that were used while making the purchase will not be refunded. Shipping fees for the initial product purchase and product refund will not be refunded.
Send the physical product or hardware along with its original product number to:
USPS-returns
ATTN: Returns Department, PO Box Number: 580926, Pleasant Prairie, WI 53158, The United States of America
Non-USPS-returns (To be used for all hardware returns)
Intuit Inc., ATTN: Returns Department, Door No. 20, 11500 80th Avenue, Pleasant Prairie, WI 53158, the United States of America
Return a Product Purchased from eBay
You need to go to the QuickBooks Product page on eBay in order to request a refund for an Intuit Product purchased from eBay. Click on the Ask a Question link at the bottom of the screen.
For this, you need to provide the following stuff:
- First Name and Last Name’
- Registered Email address on eBay.
- eBay item number for the product you purchased
- The product supply key (which is provided to you via email).
Return a Product to a retailer, who won’t accept the product
You will be eligible to return the product within 60 days of the purchase to the retailer. For this, you need to provide the following stuff:
- You need to return all the physical components along with the manual and CD.
- Retail purchase receipt (Copy).
- For the refund check, you need to give your name or either payee name.
- Phone Number
- If you have any queries then you can also provide the email address
It is recommended by Intuit to return the product using traceable methods. If you are willing to ship it via USPS then you should either use a registered or certified email or a refund receipt. Intuit will not be held responsible for any damage or loss during the shipment process. Staples rewards that were used while making the purchase will not be refunded. Shipping fees for the initial product purchase and product refund will not be refunded.
Send all the physical products to:
USPS-returns
ATTN: Returns Department, PO Box Number: 580926, Pleasant Prairie, WI 53158, The United States of America
Non-USPS-returns (To be used for all hardware returns)
Intuit Inc., ATTN: Returns Department, Door No. 20, 11500 80th Avenue, Pleasant Prairie, WI 53158, the United States of America
Refund Payment Card Reader (QBO, QBDT, and GoPayment)
Directly Purchased from Intuit
Within 60 days of product shipment, you can apply for a refund of the product to Intuit. As soon as you request a refund your license will be deactivated immediately as a part of the refund procedure and from that time you won’t be able to use the product.
Purchased Product from a Retailer
If you have purchased from a retailer then first try to return the product to them, if the retailer is not accepting the product then you can return it to Intuit within 60 days. You’ll need to following provide the stuff:
- You need to return all the physical components along with the manual and CD.
- Retail purchase receipt (Copy).
- For the refund check, you need to give your name or either payee name.
- Phone Number
- If you have any queries then you can also provide the email address
Refund Point of Sale software
Purchased Directly from Intuit
If you have purchased a QuickBooks product from their official website then you’ll only be eligible to return the product for a refund only if you return it within 60 days of the ship, download, unlock date. As soon as you apply for the refund, Intuit will deactivate your license as part of the refund process. From that time, you won’t be able to use it again.
Purchased Product from a Retailer
If you have purchased from a retailer then first try to return the product to them, if the retailer is not accepting the product then you can return it to Intuit within 60 days. You’ll need to following provide the stuff:
- You need to return all the physical components along with the manual and CD.
- Retail purchase receipt (copy)
- For the refund check, you need to give your name or either payee name.
- Phone Number
- If you have any queries then you can also provide the email address
Refund for instructor guides, education pack, or bulk software
No refund guarantee in 60 days. You can only return this for a refund and exchange only if you have not opened them. If you want an exchange or a refund then you need to send the unopened product to the return department. If you received the wrong product then you may exchange the product.
USPS-returns
ATTN: Returns Department, PO Box Number: 580926, Pleasant Prairie, WI 53158, The United States of America
Non-USPS-returns (To be used for all hardware returns)
Intuit Inc., ATTN: Returns Department, Door No. 20, 11500 80th Avenue, Pleasant Prairie, WI 53158, the United States of America
Refund Electronically Delivered Products
In order to get a refund for the product downloads, products unlocked, and all other electronically delivered Intuit media, you need to apply for the refund within 60 days of purchase. As these are electronically delivered products, you don’t need to ship anything back to the Intuit Returns Department.
To request a refund for the electronic product, you simply need to send an email Intuit (EReturns@Intuit.com) along with a copy of the purchase receipt as well as the license number of the product.
Timeline for a refund
| Payment Method | Purchased Directly from Intuit | If you have bought the product from a Retailer or Non-Intuit Store |
| Credit Card or Debit Card | If you purchased directly from Intuit then after 7 to 10 business days after the Customer Service process your refund application, the refund amount will appear on your credit card account. | You will get a refund check through the mail within 4 weeks of your refund application. |
| EFT(Electronic File Transfer) | If you purchased directly from Intuit then after 10 business days after the Customer Service process your refund application, you’ll get your refund amount. | You will get a refund check through the mail within 4 weeks of your refund application. |
| Check (No longer available) | If you purchased directly from Intuit then after 2 weeks after the Customer Service processes your refund application, you’ll get your refund amount. | You will get a refund check through the mail within 4 weeks of your refund application. |
| Cash | Intuit does not accept cash as a payment method. | You will get a refund check through the mail within 4 weeks of your refund application. |
The Bottom Line
We hope that you found this article useful and now you know the proper procedure of how to return a QuickBooks product for a refund. We have discussed different scenarios and refund processes of various Intuit products.
If you are finding any difficulties related to any of these refunds processes or if you have any queries regarding this then you should contact our team of Intuit Certified QuickBooks ProAdvisors. Our team of experienced personnel can instantly answer any of your queries. For more information, call us at our 24/7 toll-free support number +1-844-405-0904.